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IGZ Customer Service (ICS) | IGZ

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Competences Back to overviewSAP Automation Back to layer 1Logistics planningGeneral contractorSmall parts warehouseShuttleHigh-bay warehouseAuto-pickingRetrofitPLC / VisualisationSAP MFSSAP Warehousing Back to layer 1Warehouse ManagementOrder pickingMaterial flow controlSAP EWMSAP LGMSAP WMSAP Transportation Back to layer 1Transportation planningWarehouse and TransportCost managementTrack and TraceGreen LogisticsSAP TMSAP BN4LSAP Manufacturing Back to layer 1Machine connectionProduction data acquisitionIntegrationSAP DMIGZ Customer Service Back to layer 124/7 Help DeskOnSite serviceIncident ManagementProblem ManagementLogistics facility maintenanceSpare parts managementSAP Modules Back to overviewSAP EWMSAP MFSSAP LGMSAP TMSAP DMProducts Back to overviewPicking / Packing Back to layer 1Pick by RobotPick by MotionPick by VisionWork by MobileMulti Order MatchingPacking AssistantPacking StationZero-Touch Back to layer 1Move by RobotsSmart SlottingSmart Logistics CockpitDynamic Tugger TrainSmart Quality GateSmart Crane ControlSmart Shuttle ControlAutoStore IntegrationDigital Twin Back to layer 1Digital TwinAutomated Rapid ValidationVirtual Logistics DesignDigital Manufacturing Back to layer 1Assembly by MotionFill + PackFlow + PackElectronic Work InstructionWeighing & DispensingDigital Twin ShopfloorAutomated Rapid ValidationEnergy OptimizationTransportation Back to layer 1Saving AnalysisTransportation ForecastExpress Ship InterfaceTour tracking appMobile Truck CheckSmart Driver Check-InGate ManagementReferencesNewsroom Back to overviewEventsNewsBlogDownloadsCompany Back to overviewThe SAP engineersLocationsSustainabilityAwardsCareer EN DE SE CompetencesIGZ Customer Service IGZ Customer Service (ICS) Higher availability for your logistics and production For over 10 years, IGZ has been supporting more than 200 customers in IGZ Customer Service for SAP applications in logistics and production. Highest availability of (plant) technology and SAP applications is a central requirement in the areas of warehousing, manufacturing, transportation and automation. Many IGZ customers therefore now place their SAP solutions for logistics and production in the reliable hands of our IGZ Customer Services (ICS). With the FFS concept "Fit for Service", IGZ also equips our customers' IT organization to ensure maximum availability of logistics systems and SAP systems together with IGZ's tailor-made service and support.

Especially for highly automated systems in logistics and production, our customers demand service level agreements with professional all-round carefree service. At IGZ, you will find a central point of contact who will develop a customized service concept for your SAP logistics software and implement the service as a professional partner.

In order to continuously improve our service portfolio with regard to changing customer requirements, we offer cyclical feedback meetings in which service cases that have already been processed are evaluated and discussed over a defined period of time and any necessary measures for optimizing the service concept are developed.

Advantages in a nutshell 24/7, 365 days/yearDirect contact with our specialistsShortest response timesImmediate assistance by phone or online access via our ICS hotlineOn-site service for fast and professional fault analysis and rectificationDocumentation of all fault reports and rectifications Online tracking of fault processingCustomer-specific training packagesSpare parts serviceMaintenance serviceRepair serviceCertified SAP services 24/7-Help-Desk Together with our customers, we strive for maximum availability of SAP applications. However, should a fault occur in your system, IGZ Customer Service (ICS) is there to help you – 24 hours a day, 365 days a year if required. You can reach your IGZ service specialist directly via our ICS hotline, who is very familiar with the individual features of your implemented solution and can provide you with targeted advice without any further loss of time.

Details OnSite-Service This service offering refers to the long-term deployment of a service team deployed by IGZ to provide system support for logistics systems. The team takes over the maintenance of the logistics system for IGZ customers as well as carrying out preventive maintenance and repairs, among other things. You can define the scope of the services individually and determine them together with us.

Details Incident Management Service level agreements (SLAs) serve to maintain system availability and document the agreed quality of the services to be provided within a defined time window. In order to be able to react quickly and accurately to customer-specific requirements in the event of an acute incident, we offer appropriate incident management with our IGZ Customer Service (ICS).

Details Problem Management Like incident management, problem management is a service management process within the ITIL methodology (IT Infrastructure Library). In contrast to incident management, however, it does not address acute incidents or faults, but offers a comprehensive, standardized catalog of measures to identify and permanently eliminate sources of problems.

Details Logistics facility maintenance Maintenance = value retention! We want your logistics system and your logistics facility to consistently deliver the agreed performance parameters long after the warranty period has expired. After all, maximum availability and the best possible, consistent performance are often decisive factors in ensuring long-term supply and competitiveness in highly competitive markets.

Details Spare parts management The well-known logistics principle also applies to spare parts management: when needed, the right components must be provided in the required quantity, in the desired quality, at agreed costs and with all relevant information at the agreed time. If all of these criteria are met, the downtime of machines and systems in production and logistics can be reduced to a minimum.

Details Your contact at IGZ - get in touch! Christian Kopf

IGZ Customer Service

Your contact at IGZ - get in touch! Back to Top

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